ORDER CANCELLATION

BC Graphics will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. The minimum cancellation fee before approval is $15.

Once the order has already gone to print, we will only refund you the shipping cost. We cannot refund you when your order has been sent to print, because production has already begun.

Once the order has been placed successfully, refunds will not be issued for any Logo or Design services. 

All charges related to expedited printing (Rush) or shipping are not refundable, including returned orders for any reason. You must return 100% of the product within 15 days (at your own expense) from the time when the delivery was received.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error on our end, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be canceled by BC Graphics if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee for time spent on the project.

There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.

All work and services rendered to Customer remains BC Graphics property until Customer has paid for it and discharged all other debts owing to BCG. If a Customer misuses our service(s) in any way, BC Graphics reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s) rendered.

RETURNS AND REFUNDS

Since each order is unique to the Customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit will be issued.
The Customer must notify BC Graphics within 7 business days of order acceptance of any defects or issues discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.
All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by the Customer’s own expense.